About this site
This website is owned and operated by Paragon Multi-Family Roofing, Inc., the company behind PMR Roofing. The domains pmrroofing.com, pmrroofing.ai, connect.pmrroofing.com all belong to the same organization: pmrroofing.com is our company website, connect.pmrroofing.com is PMR Connect (our operations platform), and pmrroofing.ai is the legal and compliance home for our software.
PMR Roofing is a Texas roofing company serving commercial, multifamily and residential customers. Our software is built for our own people:
- PMR Connect — the web platform our office and administrators use to run jobs, customers, crews, warranty and messaging.
- PMR Field App — the mobile app (Android and iOS) our field crews and technicians use at the job site. It has no backend of its own: everything it shows or saves lives in PMR Connect.
Who may use these apps. They are internal business tools. Accounts are created and managed by PMR Roofing using work credentials; there is no public sign-up, and the apps are not intended for the general public. This site is public because Apple and Google require every app in their stores to publish a privacy policy, a way to contact us and a way to request deletion — and because anyone whose data we handle deserves to read it.
- App
- PMR Field App
- Developer / operator
- Paragon Multi-Family Roofing, Inc. (“PMR Roofing”)
- Android package
com.pmrroofing.fieldapp- iOS bundle ID
com.pmrroofing.fieldapp- Address
- 2006 N State Highway 360
Grand Prairie, TX 75050-1423 - Phone
- 469.409.ROOF
- dev@pmrroofing.com
- Last updated
- October 15, 2026
Privacy Policy
Effective October 15, 2026
This policy explains what personal information PMR Field App and PMR Connect (together, “the apps”) collect when you use them, why, who can see it, how long we keep it, and what you can do about it. It is written for the people who actually use the apps: PMR Roofing employees, crew members and authorized partners.
1. Information we collect
| What | Details | Why we need it |
|---|---|---|
| Account & identity | Name, work email, user ID, role and crew assignment. Created by PMR Roofing when your account is set up. | Sign you in, decide what you may see and do, and show who performed each action. |
| Work activity | Check-in / check-out times, job status updates, notes, expenses, incident reports and messages with the office. | Run and document jobs, safety follow-up, customer service and warranty records. |
| Photos | Job-site photos you take or choose (before / after / damage / other), attached to a specific job. | Evidence of work performed. Only photos you select are uploaded. |
| Precise location | Your device’s GPS position, only while the app is open on screen and only after you grant permission. | (a) Show your position on the route map and give directions — this happens on your device. (b) If PMR Roofing has turned on live location for your crew, your position is sent to PMR Connect only during an active job visit so the office can see where crews are. It stops when you check out, sign out or revoke permission. |
| Device & notifications | Push-notification token, platform (iOS or Android) and app version. | Deliver job and message notifications; keep the app compatible. |
| Technical data | IP address, timestamps and request metadata recorded in server logs; sign-in tokens kept in your phone’s secure storage. | Security, abuse prevention and troubleshooting. |
What we do not do. The apps contain no advertising, no analytics or tracking SDKs and no third-party crash-reporting. We do not collect location in the background (when the app is closed), we do not sell personal information, and we do not use it to track you across other companies’ apps or websites. Work you submit while offline is stored on your device until it can be sent.
2. How we use information
To operate the apps and run PMR Roofing’s business: scheduling and dispatch, job documentation, safety and incident follow-up, customer service and warranty, security, and compliance with the law. We do not make automated decisions that have legal or similarly significant effects on you. Because these are workplace tools, your use of them is also subject to PMR Roofing’s employment or engagement policies.
3. Who can see it, and who we share it with
- Authorized PMR Roofing staff, according to their role in PMR Connect (for example office staff, administrators and your own crew lead).
- Service providers that run the apps for us: Amazon Web Services (hosting and storage, United States); Expo, Apple Push Notification service and Google Firebase Cloud Messaging (delivering push notifications — they receive your notification token and the notification text); Google Maps on Android and Apple Maps on iOS (map display — the map provider receives standard request data such as your IP address).
- Legal and safety. We may disclose information if required by law, to protect people’s safety, or in a sale or reorganization of the business.
These providers act on our instructions and may not use the data for their own advertising. We do not sell or “share” personal information for cross-context behavioral advertising.
4. How long we keep it
| Data | Retention |
|---|---|
| Live location points | Automatically and permanently deleted after 3 days. |
| Push-notification token | Removed when you sign out or your device unregisters. |
| Account details (name, email, role) | Kept while your account is active, and after deactivation until erased on request — see Account & Data Deletion. |
| Job records (check-ins, notes, expenses, incident reports, photos, messages) | Kept as business records of PMR Roofing for as long as needed for operations, warranty, safety and legal obligations. |
| Server logs | Kept for a limited period for security and troubleshooting. |
5. Permissions the app asks for
| Permission | Used for |
|---|---|
| Camera | Taking job-site photos. |
| Photos / media | Attaching photos you already have to a job. |
| Location — while using the app | Route map, directions and (if enabled) live crew location during an active visit. |
| Notifications | Job assignments and messages. |
Every permission is optional. If you decline one, only the matching feature stops working. You can change or withdraw any permission at any time in your device’s Settings.
6. Your choices and rights
You can ask us to give you a copy of your information, correct it, or delete it, and you can withdraw permissions at any time. See Account & Data Deletion or contact us below. Depending on where you live you may have additional rights under local law; we will honor valid requests. We will not retaliate against you for making one.
7. Security
Data travels over encrypted connections (HTTPS/TLS). Sign-in tokens are stored in your device’s secure storage, and access inside PMR Connect is limited by role. No system is perfectly secure; if you believe your account or data has been compromised, contact us right away.
8. Children
The apps are for working adults and are not directed to anyone under 18. We do not knowingly collect information from children.
9. Changes
If our practices change we will update this page and the date above. Material changes will also be communicated to app users.
10. Contact
Paragon Multi-Family Roofing, Inc., 2006 N State Highway 360, Grand Prairie, TX 75050-1423 · 469.409.ROOF · dev@pmrroofing.com
Terms of Use
Effective October 15, 2026
By signing in to or using PMR Field App or PMR Connect you agree to these terms. They do not change the terms of your employment or engagement with PMR Roofing; if they conflict with a written agreement you have with us, that agreement controls.
1. Authorized use only
The apps are for PMR Roofing employees, crew members and partners who were given an account. Do not share your login, and do not let anyone else use your session. We may suspend or remove access at any time, including when your role ends.
2. What you agree to
- Enter accurate information — check-ins, notes, expenses and photos are business records.
- Do not upload unlawful, offensive or unrelated content, and avoid photographing people or private property beyond what the job requires.
- Do not try to access data or accounts that are not yours, probe or disrupt the service, or reverse-engineer the apps.
- Work safely. Never use the app while driving, on a ladder or near a roof edge. No task in the app is worth an injury.
3. Content and records
Photos, notes, reports, messages and other job content you submit as part of your work are business records of PMR Roofing. You keep any rights you have in your own personal information as described in the Privacy Policy.
4. Live location
If PMR Roofing turns on live location for your crew, your location during active job visits is visible to authorized staff as described in the Privacy Policy. It is collected only while the app is open and only after you grant permission.
5. Availability and disclaimers
The apps are provided “as is” and “as available.” Features such as offline queuing depend on your device and connection, and we do not guarantee uninterrupted or error-free service. To the fullest extent permitted by law, Paragon Multi-Family Roofing, Inc. is not liable for indirect, incidental or consequential damages arising from use of the apps. Nothing in these terms limits liability that cannot be limited by law.
6. Termination
You may stop using the apps at any time. We may suspend or end access when needed for security, misuse, or the end of your role. Sections that by their nature should survive (records, disclaimers, governing law) will survive.
7. Governing law
These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.
8. Changes and contact
We may update these terms; continued use after an update means you accept it. Questions: dev@pmrroofing.com.
Support & Contact
Need help with PMR Field App? Email dev@pmrroofing.com and tell us your name, your crew and what you were doing. A screenshot helps. You can also call 469.409.ROOF.
Common questions
I can’t sign in. Accounts are created by PMR Roofing. Ask your manager to confirm your account exists, is active and is assigned to a crew.
I see no jobs. You may not be assigned to a crew or a route today. Contact the office.
My photos or updates didn’t send. The app saves them on your phone when there is no signal and sends them automatically when the connection returns. Keep the app installed and open it once you have signal.
Notifications don’t arrive. Make sure notifications are allowed for the app in your device’s Settings.
Security concern. Write to dev@pmrroofing.com (see also security.txt).
Account & Data Deletion
- App
- PMR Field App (com.pmrroofing.fieldapp)
- Developer
- Paragon Multi-Family Roofing, Inc.
PMR Field App accounts are created and managed by PMR Roofing, so there is no in-app sign-up and deletion is handled by request.
How to request
- Email dev@pmrroofing.com with the subject “Delete my PMR Field App account”, from your work email — or ask your PMR Roofing manager to submit it for you.
- We verify your identity and confirm within 30 days.
What happens to your data
| Data | What happens |
|---|---|
| Account access | Deactivated immediately: you can no longer sign in and you stop appearing as an active crew member. |
| Push-notification token | Removed; your device stops receiving notifications. |
| Live location points | Automatically and permanently deleted after 3 days at most, regardless of any request. |
| Name, work email and account details | Retained after deactivation today for recordkeeping, warranty and legal purposes. On your request we will erase or anonymize them as far as our systems and legal obligations allow; we handle this manually and will tell you what was done. |
| Job records — check-ins, notes, expenses, incident reports, photos, messages | Retained as business records of PMR Roofing (they document work for customers). Where possible they are kept without your personal identifiers; they are kept in full where the law or a warranty requires it. |
To withdraw only some permissions (camera, photos, location, notifications) you do not need to delete your account: change them in your device’s Settings.